--- title: "Challenging churn: Solve your participant churn issues before it’s too late!" description: "Becoming fixated on ‘lagging indicators’, like NPS, means it’s often too late to do anything about issues when they arise. \n\nJoin this webinar where we will give you the best metrics to help you GROW your event." --- [![Grip-horizontal-logo-white](https://discover.grip.events/hs-fs/hubfs/Grip-horizontal-logo-white.png?width=120&height=49&name=Grip-horizontal-logo-white.png "Grip-horizontal-logo-white")](https://www.grip.events) Open main menu Close main menu #### On-demand webinar # Challenging churn: Solve your participant churn issues before it’s too late! ![OD](https://discover.grip.events/hs-fs/hubfs/OD.png?width=500&name=OD.png "OD") Have you got your churn licked? Are your attendees, exhibitors and sponsors forming an orderly queue and returning for more? Participant churn is one of the most important metrics for an event organizer to evaluate.  That’s why the smartest organizers obsess over their churn figures. Rather than freezing they constantly run campaigns to ensure attendees, exhibitors and sponsors return for more.  Join us for a lively debate about how you can identify and get ahead of any possible churn problems.  This webinar, featuring rich takeaways, will cover: - Measurement that matters: How to spot attendee, exhibitor and sponsor churn - First time attendee churn: the 40% problem and how to counter it - Demonstrating ROI: How to surprise and delight exhibitors and sponsors so they keep returning for more - Getting sweet revenue back: Getting churned participants back again, after they’ve churned Get the scoop on everything related to churn by registering for this exclusive Grip webinar now! ## Watch now ##### Speakers include: ![\_0012\_Sarah-Whittaker-Smith](https://discover.grip.events/hs-fs/hubfs/_0012_Sarah-Whittaker-Smith.webp?width=980&name=_0012_Sarah-Whittaker-Smith.webp "_0012_Sarah-Whittaker-Smith") ### Sarah Whittaker-Smith, Event Director at Agriconnect ### Sarah has over 18 years’ experience in events, having previously worked at Haymarket. Now at Agriconnect, which brings together the UK agriculture community. Since 1844, it’s been the trusted source of information and events for farmers. ![1707480369460](https://discover.grip.events/hs-fs/hubfs/1707480369460.jpeg?width=800&name=1707480369460.jpeg "1707480369460") ### **Anastasiia Ponomareva,** Events & Partnerships Director, EU-Startups ### With years of experience leading different startup events, Anastasiia believes in the power of connecting professionals within the startup ecosystem. ### Founded in 2010, EU-Startups is one of the leading online publications about startups in Europe, reaching over 450,000 monthly unique site visitors. As the Events Director Anastasiia leads the organisation of its annual EU-Startups Summit (2,000+ attendees), sponsored webinars, and other various partner online & in-person events. ![1649974326584](https://discover.grip.events/hs-fs/hubfs/1649974326584.jpeg?width=800&name=1649974326584.jpeg "1649974326584") ### Stephan Murtagh, The Exhibition Guy ### Being a part of an organizer's success is what drives Stephan every day.  With over 30 years' experience and nearly 18,000 follower on Linkedin, Stephan is one of the world's leading event consultants. ### Clients that work with him for expert advice and strategic insight include Messe Frankfurt, Avixa, Montgomery, InfoPro Digital and many more. ### Having walked thousands of miles of exhibition halls across the globe has given him a deep understanding of what it takes to be a successful organizer. ##### Hosted by: ![hew-profile-photo](https://discover.grip.events/hubfs/hew-profile-photo.png "hew-profile-photo") ### Hew Leith, SVP of Marketing at Grip Hew heads up marketing at Grip and has over 20 years’ experience in planning and running B2B events.     ## ![Grip-horizontal-logo-white](https://discover.grip.events/hs-fs/hubfs/Grip-horizontal-logo-white.png?width=153&height=62&name=Grip-horizontal-logo-white.png) ## Copyright 2026 © Intros.at Ltd | Runway East London Bridge, Office 2.6, 18 Crucifix Lane, London, SE1 3JW, UK  |  [Terms and Conditions](https://www.grip.events/utility-pages/terms-conditions-uk)  |  [Privacy Policy](https://www.grip.events/utility-pages/privacy-policy)